FAQ & Policies | MindShift Gym

Frequently Asked Questions

I'm new! Where do I start?

Generally, each program has its own introductory class (Intro to Insert Program Here) for kids or adults. We offer a few classes that do not require any introductory class. For more in-depth information, check out our welcome page.

I have experience, can I skip the Intro class?

The Intro class is a prerequisite. You may choose instead to take a private lesson and with instructor approval can proceed to Level 1/White Band. We insist on introductory sessions regardless of previous experience because we want to make sure we are all on the same page skill- and safety-wise before jumping into classes of the next level. Many skills have different names depending on where you learned them.

What should I wear/bring to class?

Bring a water bottle. We have a water fountain intended for refilling cups and bottles.
For parkour, wear clothes and shoes that you’re comfortable jumping around in. No sandals/boots/crocs/etc.
For aerial Silks and gymnastics, students are barefoot. Please do not wear any jewelry, clothing with studs, belts, zippers, or anything that can get caught in the silks, or perfumes or lotions. The aerial fabric is very absorbent. Shirts that cover backs, sides, and armpits are recommended.

How do I schedule a private lesson or birthday party?

Please visit our online calendar here to see available bookings under the Make an Appointment tab. For parties, send us a party inquiry form here.

What do you learn in private lessons? Is it just me?

Private lessons are very flexible and we can teach you almost anything you'd like to learn! Wanna learn a backflip? (That's our most popular request.) Handstand? No idea? We can work with your goals to come up with a plan tailored for you.

Private lessons are one-on-one. We do offer semi-private lessons which you can book by emailing us at info@mindshiftgym.com.

What do you do during a birthday party?

The general format of a birthday party is a few minutes of warmup and introductions, an hour of your chosen activity with our instructors (Parkour/Ninja Warrior-style obstacle course and/or Aerial Silks), and ending with some free time. For more info, check out our party page here.

Policies - Refunds, Cancellations, etc.

Refunds

All membership and punch card purchases are final sale and cannot be refunded.
Private lessons may be cancelled with no penalty at least 24 hours before the lesson.
Private lessons cancelled between 2-23 hours will be credited (store credit) half the cost.
Private lessons cancelled within 2 hours will not be refunded or credit.
Single class purchases are currently refundable for store credit up until 2 hours before the class start time. Within or after the 2 hour window, purchases cannot be refunded.

Camps

Summer camps are refundable up to two weeks before the camp start date.
They are refundable as store credit only up to one week before camp start date.
Camps are nonrefundable less than one week before camp start date. There are no refunds, full or partial, for any reason.

Class/Reservations Policy

Please be courteous to other students and our coaches and make sure you arrive for your class on time. The cut-off for late joining is 15 minutes. After 15 minutes, you will not be allowed in the class and your class will not be refunded, rescheduled, or credited.
Classes are by online reservation only. You can sign up for a class up until 2 hours before the class starts. You can register for a class up to two weeks in advance.
We accept walk-ins if there is space in the class for eligible students but you are running the risk of being turned away due to class capacity. It is highly recommended to sign up ahead of time. Feel free to call if you miss the online reservation time.
Please note: if there are zero sign-ups within 2 hours of the class, a coach is not required to show up for an empty class.
If you are unable to make your class, please cancel online and/or let us know. There is a $35 no-show fee per occurrence.

Memberships

Annual memberships may be paused for one month at a time up to three times for a total of three months paused. The minimum amount of time to pause is one month. To pause, please reach out to us at info@mindshiftgym.com.

Parkour

Aerial Arts

Acrobatics

Small Programs

MindShift Gym