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Frequently asked questions
FAQ
POLICIES
I'm new! Where do I start?Generally, each program has its own introductory class (Intro to Insert Program Here) for kids or adults. We offer a few classes that do not require any introductory class. For more in-depth information, check out our welcome page.
The Intro class is a prerequisite. You may choose instead to take a private lesson and with instructor approval can proceed to Level 1/White Band. We insist on introductory sessions regardless of previous experience because we want to make sure we are all on the same page skill- and safety-wise before jumping into classes of the next level. Many skills have different names depending on where you learned them.
Bring a water bottle. We have a water fountain intended for refilling cups and bottles. For parkour, wear clothes and shoes that you’re comfortable jumping around in. No sandals/boots/crocs/etc.For aerials and gymnastics, students are barefoot. Please do not wear any jewelry, clothing with studs, belts, zippers, or anything that can get caught in the silks, or perfumes or lotions. The aerial fabric is very absorbent. Shirts that cover backs, sides, and armpits are recommended.
Please visit our online calendar here to see available bookings under the Make an Appointment tab. For parties, send us a party inquiry form here.
CancellationsWe understand things happen! We offer a 48-hour grace period after you book your event. If you cancel within 24 hours of booking, your deposit will be refunded. If you cancel within 48 hours, your deposit will be returned as store credit only.Cancellations must occur at least one week before your event to be eligible for refund or store credit. Events booked less than a week out forfeit the possibility of refunds or credits.ReschedulingEvents can be rescheduled one time and must be rescheduled at least a week in advance.Multiple or last-minute (less than one week) requests for rescheduling will forfeit their deposit and will need to pay a new one.
Private lessons are very flexible and we can teach you almost anything you'd like to learn! Wanna learn a backflip? (That's our most popular request.) Handstand? No idea? We can work with your goals to come up with a plan tailored for you.Private lessons are one-on-one. We do offer semi-private lessons which you can book by emailing us at info@mindshiftgym.com.
The general format of a birthday party is a few minutes of warmup and introductions, an hour of your chosen activity with our instructors (Parkour/Ninja Warrior-style obstacle course and/or Aerial Silks), and ending with some free time. For more info, check out our party page here.
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